Shining Stars Institution | Chat Support Executive | Noida | Fresher

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Shining Stars Institution | Chat Support Executive | Noida | Fresher


Job Opening: Chat Support Executive 

Industry: Business Process Outsourcing (BPO)
Job Role: Chat & Email Support (Non-Voice Process)
Location: Noida 
Hiring By: Shining Stars Institution & Travels

🏢 Company Overview: Shining Stars Institution & Travels

Shining Stars Institution & Travels is a reputed manpower consultancy and staffing service provider, catering to a wide range of industries including BPO, ITES, and customer service domains. With a strong presence in the recruitment ecosystem, the company specializes in sourcing high-quality talent for leading multinational corporations (MNCs) across India.

Their commitment lies in bridging the gap between talented job seekers and top companies, offering personalized support to both fresh graduates and experienced professionals. They are currently hiring for a renowned multinational BPO at their Noida office, providing a professional and growth-oriented work environment.

📝 Job Overview

Are you tech-savvy, good at English, and comfortable with online communication? Join a dynamic customer service team as a Chat Support Executive, handling queries through live chat and email. This is a non-voice, customer-centric role, perfect for both freshers and experienced candidates.

📌 Key Responsibilities

As a Chat Support Executive, your primary duties include:

  • 💬 Handling Live Chat & Emails: Respond to customer queries professionally and promptly.

  • 🛠️ Troubleshooting: Assist users in resolving technical or service-related issues.

  • 🗂️ Documentation: Maintain detailed logs of each customer interaction for future reference.

  • 📈 Escalation: Forward unresolved concerns to relevant teams following company protocols.

  • 🎯 First-Contact Resolution: Strive to solve issues effectively on the first interaction.

  • 📋 Process Adherence: Follow standardized procedures and company guidelines.

🎯 Key Skills Required

To succeed in this role, candidates must demonstrate:

  • ✍️ Excellent Written English: Clear grammar, spelling, and sentence structure.

  • 🤝 Interpersonal & Problem-Solving Skills: Empathy and analytical thinking.

  • 🧠 Multitasking: Handle multiple chats/tickets efficiently.

  • 🖥️ Basic Computer Knowledge: Familiarity with MS Office, CRM systems, and online tools.

  • 😇 Positive Attitude: Adaptable, eager to learn, and team-oriented.

📚 Eligibility Criteria

  • ✅ Minimum Qualification: 12th Pass or Graduate (any stream).

  • 🧑‍🎓 Experience: Freshers and candidates with up to 3 years of experience are welcome.

  • ⌨️ Typing Speed: Minimum 30-35 WPM with high accuracy.

  • 🌙 Shifts: Must be willing to work in 24/7 rotational shifts, including night shifts.

💰 Salary Package

  • 🟢 Fresher: ₹19,000 CTC

  • 🟡 Experienced: Up to ₹25,000 CTC (depending on profile and experience)

🏢 Job Location

Currently hiring for Noida Sector 62, 63, and 127 – easily accessible by metro and public transport.

👥 Why You Should Apply

  • 🌐 Work in a growing BPO industry

  • 💼 Permanent, full-time employment

  • 📈 Career growth opportunities in customer service

  • 🧘‍♀️ Professional work environment with training and support

  • 🔄 Rotational shifts that allow flexibility

📲 How to Apply

Interested candidates can call or WhatsApp:

📞 HR Executive: Namrata Pandey
📱 Contact Number: 7388872578

click Here to Apply

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