[24/7.ai] | Customer Support Executive | Bengaluru | Fresher

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 [24/7.ai] | Customer Support Executive | Bengaluru | Fresher


Job Opening: Customer Support Executive 

Role: International Voice & Email Support
Location: Marathahalli, Bengaluru
Experience: 0 to 3 Years
Employment Type: Full-Time, Permanent

🏢 Company Overview: [24/7.ai]

[24/7.ai] is a global leader in AI-powered customer experience solutions, serving some of the world's largest enterprises. With a strong footprint in India and internationally, the company blends human intelligence with artificial intelligence to transform customer support into a personalized, intelligent, and efficient process.

The Bengaluru center offers world-class facilities and an engaging workplace culture that supports employee well-being, growth, and success in the customer experience domain.

📝 Job Description

This role is focused on providing international voice and email support to global clients. It involves resolving customer issues related to products or services via inbound calls and emails, ensuring a high-quality support experience.

📌 Key Responsibilities

  • 📞 Inbound Calls & Emails: Handle queries and provide support for international customers.

  • 🧰 Product/Tech Support: Guide customers through solutions using scripts and tools.

  • 🗣️ Issue Resolution: Ensure first-contact resolution where possible.

  • 🤝 Customer Experience: Maintain professionalism and empathy in all interactions.

✅ Eligibility Criteria

  • 📚 Education:

    • PUC / 12th Pass

    • Diploma / Undergraduate (B.Com, BBA, B.Sc, BCA, BE, B.Tech, BA)

  • 👶 Age: 18 to 30 Years

  • 🌐 Experience: Freshers & Experienced (up to 3 years) welcome

  • 🌙 Shifts: Flexible to work in Day/Night Rotational Shifts

  • 🏃 Interview Mode: Walk-in only (no online interviews)

🎯 Preferred Candidate Profile

  • ✅ Excellent English communication skills (verbal & written)

  • 🔍 Strong analytical and logical reasoning

  • 🤝 Customer-first attitude with interpersonal skills

  • ⚡ Adaptability to a fast-paced, dynamic work culture

💰 Compensation & Perks

  • 💵 Salary: ₹2.5 – ₹3.5 LPA + Retention Bonus

  • 🚗 Two-way cab: Doorstep pickup & drop (within 24 km range)

  • 🩺 Medical & Life Insurance

  • 🍽️ Facilities: Cafeteria, Gym, Sports Arena, Amphitheatre, Theme-based Breakout Zones

  • 📅 Workdays: 5 days/week with 2 rotational week-offs

🧪 Interview Process

  • Step 1: Walk-in Interview (Face-to-Face only)

  • Step 2: Mention HR contact on your resume:
    📝 HR Ayush – ARC146

  • Step 3: Inform the registration desk on arrival

📍 Walk-in Location: [Insert full office address if sharing offline]

🚫 Important Notes

  • Only walk-in candidates will be considered – no virtual interviews.

  • Apply only if you meet eligibility and shift flexibility criteria.

  • Carry updated resume, valid ID proof, and a passport-size photo.

📲 Contact for Queries

HR Contact: Ayush N
📞 Phone/WhatsApp: 8147750220
📌 Mention on Resume: “HR Ayush – ARC146”

📌 Stay Connected

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