NIIT | Customer Service Specialist | US Voice (HRO Process) | Multiple locations

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NIIT | Customer Service Specialist | US Voice (HRO Process) | Multiple locations

Powered by NIIT Learning Systems for Wipro HR Services – Join a Global Workforce

Are you a recent graduate with excellent communication skills and a passion for customer support? NIIT Learning Systems invites you to work with Wipro HR Services India Pvt. Ltd., one of the top global IT consulting and BPO leaders.

This is your chance to start your career with a reputed multinational company in a Customer Service (US Voice Support) role under the Human Resource Outsourcing (HRO) domain.

🏢 About the Client – Wipro HR Services (via NIIT Ltd.)

Wipro HR Services delivers best-in-class HR operations and solutions for global clients. Through its collaboration with NIIT Ltd., they are building a team of smart, proactive, and customer-focused individuals who can deliver excellence in service delivery and client engagement.

🔍 Job Overview

  • Role: Customer Service Specialist (US Voice – HRO Process)

  • Experience: 0–2 Years

  • Employment Type: Full-Time, Permanent

  • Location: Gurgaon (Gurugram), Noida, Delhi NCR

  • Industry: IT Services & Consulting / BPO

  • Department: Customer Success, Service & Operations

  • Work Mode: Onsite with rotational shifts

💼 Key Responsibilities

  • Handle customer service queries through inbound calls

  • Deliver timely and accurate resolutions while maintaining service quality

  • Ensure adherence to SLAs: CSAT, AHT, FCR, and customer effort metrics

  • Build and expand domain and client knowledge

  • Ensure proper issue documentation and follow-up

  • Collaborate with internal teams to resolve queries efficiently

  • Maintain high standards of professionalism and punctuality

✅ Eligibility Criteria

  • Education:

    • Graduates in B.Com, B.A, BCA, BBA, BHM, B.Sc, and B.Sc IT

    • (Note: Candidates from Stats, Math Hons, and Eco Hons backgrounds are not eligible)

  • Experience: 0 to 2 years in customer service, freshers are welcome

  • Skills Required:

    • Excellent spoken English and communication skills

    • Strong interpersonal and problem-solving skills

    • Basic computer proficiency (MS Office)

🎯 Key Highlights

  • 📈 Salary: ₹3.08 – ₹3.25 LPA (Fixed CTC)

  • 💰 Incentives: Performance-based + Night shift allowance

  • 🕐 Shifts: Rotational (Night shifts included)

  • 🗓️ Work Days: 5-day work week

  • 🎓 Training: Comprehensive onboarding and role training provided

  • 🌐 Growth: Defined career path and promotion roadmap

  • 🤝 Culture: Fun at work, team engagement, and collaboration

🎁 Benefits

  • Night shift allowance

  • Insurance benefits

  • Upskilling and certification opportunities

  • Employee engagement programs

  • Work-life balance and professional development support

📧 How to Apply

📩 Interested candidates can apply directly or send their updated resumes to:

📨 Email: neha.2b.sharma@niitmts.com

🧑‍💼 Hiring Organization: NIIT Learning Systems
🏢 Client Company: Wipro HR Services India Pvt. Ltd.

🚀 Start Your Career with Confidence

Whether you’re a fresher eager to learn or a young professional seeking a stable and rewarding role in a global organization, this is your opportunity to be part of a growing BPO and HR operations ecosystem. Apply today and be the voice that delivers exceptional service!


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