Netambit Value First Services - Customer Support Executive

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Netambit Value First Services - Customer Support Executive

📍 Location: Bengaluru
💼 Experience: 0 - 3 years
💰 Salary: Not Disclosed

🎓 Educational Qualifications:

  • UG: Any Graduate
  • PG: Any Postgraduate

🏢 Industry:

IT Services & Consulting

💻 Department:

Customer Success, Service & Operations

⏳ Employment Type:

Full-Time, Permanent

🌟 About the Role:

Netambit Value First Services is seeking dynamic and customer-focused Customer Support Executives to join our team. This is a dual-role opportunity, handling both Voice and Non-Voice processes, which includes managing customer inquiries through calls, emails, live chat, and providing back-office support.

As a Customer Support Representative, you will be the first point of contact for customers, assisting with queries, resolving issues, and ensuring a seamless customer experience.

🔎 Key Responsibilities:

  • Handle inbound and outbound calls to assist customers
  • Respond to customer queries via email and live chat
  • Provide back-office support and follow-ups
  • Offer product and service-related information and solutions
  • Ensure timely resolution of customer issues
  • Maintain accurate records of customer interactions
  • Strive to achieve customer satisfaction targets

✅ Desired Skills & Competencies:

  • Excellent verbal and written communication skills
  • Strong problem-solving abilities and a proactive attitude
  • Good listening skills and the ability to empathize with customers
  • Passion for delivering exceptional customer service
  • Ability to work collaboratively in a team environment
    Click Here to Apply

✨ If you are passionate about providing exceptional customer support and looking for an exciting opportunity to grow your career, this role is for you!


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