Dealate Corp - Customer Support Executive (Non-IT)
Dealate Corp - Customer Support Executive (Non-IT)
Company: Dealate Corp
Location: Hyderabad
Experience: 0 – 2 years
Employment Type: Full-Time, Permanent
Company Overview:
Dealate Corp is a rapidly growing organization dedicated to delivering exceptional customer service across diverse sectors. We believe in fostering a dynamic, collaborative, and supportive work environment where innovation, professional growth, and customer satisfaction are at the core of everything we do. If you are passionate about customer relations and looking to develop your career with a team that values excellence, Dealate Corp is the right place for you.
Role Details:
- Role: Customer Retention - Non Voice
- Industry Type: Miscellaneous
- Department: Customer Success, Service & Operations
- Employment Type: Full-Time, Permanent
- Education: UG - Any Graduate | PG - Any Postgraduate
Job Description:
We are seeking a motivated and detail-oriented Customer Support Executive (Non-IT) to join our customer success team. In this role, you will play a vital part in ensuring customer satisfaction by overseeing service delivery, resolving issues, and enhancing the overall support process.
Key Responsibilities:
- Manage a team of customer service representatives, guiding and supporting them.
- Oversee the entire customer service process to ensure efficient and high-quality service.
- Resolve customer complaints and concerns promptly and effectively.
- Create and implement customer support policies and procedures.
- Plan and execute training programs for staff standardization and service quality improvement.
- Participate in the selection and hiring of new team members.
- Monitor the performance of individual representatives and the team as a whole.
- Conduct quality assurance surveys and provide constructive feedback to enhance service.
- Maintain thorough product knowledge to support the team and improve customer assistance.
- Foster a positive and motivating working environment for all team members.
Desired Candidate Profile:
- Strong leadership and team management skills.
- Excellent communication and problem-solving abilities.
- Ability to handle customer complaints with patience and professionalism.
- Attention to detail and organizational skills.
- Adaptability in a fast-paced environment.
- Any graduate; postgraduate education will be an advantage.
Why Join Dealate Corp?
- Opportunity to work with a forward-thinking and customer-focused team
- Exposure to leadership and career growth opportunities
- Collaborative and supportive workplace culture
- Chance to make a meaningful impact on customer experiences
👉 If you are ready to take the next step in your career and grow with us, apply today!
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