Tech Mahindra - Technical Support Associate

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Tech Mahindra - Technical Support Associate 

Company: Tech Mahindra
Location: Pune
Experience: 0 – 5 years
Salary: ₹3 – 6 LPA

Company Overview:

Tech Mahindra is a leading global provider of digital transformation, consulting, and business re-engineering services. Part of the renowned Mahindra Group, Tech Mahindra operates in over 90 countries with a workforce of over 150,000 employees. The company specializes in delivering next-generation technology solutions, IT services, and consulting, with a strong focus on innovation, customer-centricity, and sustainability. Their diverse portfolio includes services in IT, telecom, healthcare, financial services, manufacturing, and retail industries.

Job Highlights:

  • Qualification: HSC, Graduate, or Diploma in IT
  • Experience: 6 months to 2 years in Service Desk or Technical Support (International voice process preferred); Freshers with excellent English communication skills can also apply.
  • Joining: Immediate to 15 days preferred.
  • Shift: 24x7 support (Night shifts mandatory); rotational off.

Key Responsibilities:

  • Respond to customer requests via calls, emails, and chats.
  • Troubleshoot technical issues related to end-user devices, OS (Windows, Mac OS), and applications.
  • Support POS devices, printers, routers, and store IT equipment (retail industry exposure preferred).
  • Perform first-line help desk support; escalate unresolved issues.
  • Follow up on incidents and update knowledge base articles.
  • Work under pressure and manage multiple tasks effectively.

Preferred Skills:

  • Strong spoken English and communication skills.
  • Ability to quickly adapt to new platforms and technologies.
  • ITIL knowledge is a plus.
  • Prior experience in customer/technical support.

Recruiters:

Sonali N & Yash

👉 Apply here: Click Here to Apply


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