31west Global Services Hiring — Desktop Support + AD + O365 Admin | US Client Support | Permanent WFH

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31west Global Services Hiring — Desktop Support + AD + O365 Admin | US Client Support | Permanent WFH

📍 Job Location: Remote (Permanent Work from Home)

🕐 Shift: Night Shift (US Client Support)

📅 Experience: 3 - 4 Years

💰 Salary: ₹2 - ₹4 LPA

🏢 Hiring office located in Hyderabad

✅ Company Overview:

31west Global Services is a leading provider of IT helpdesk and customer support services for international clients, especially in the US market. They specialize in outsourced IT support, remote infrastructure management, and contact center services, focusing on reliability, technical expertise, and exceptional service delivery.

✅ Job Highlights:

  • US Client Support
  • Permanent Work From Home (WFH)
  • 3 - 4 Years of relevant experience in IT support
  • Night Shift (US hours)
  • 6-day work week with rotational weekly off
  • Must have a laptop and Wi-Fi connection
  • Hiring office located in Hyderabad

✅ Job Description:

We are hiring experienced candidates for the position of Desktop Support + Active Directory (AD) + Office 365 Admin.
Please Note:

  • NO CAREER GAPS — Candidates with gaps in employment should not apply.
  • Do not apply via Naukri. Instead, send your CV via WhatsApp.

✅ Key Skills Required:

  • Desktop Support & System Administration (3 - 4 years)
  • Experience with Windows Active Directory (AD)
  • Expertise in Office 365 Admin Center
  • Familiarity with SCCM & RMM Tools
  • Troubleshooting on Windows and Mac systems
  • Handling Outlook configuration and troubleshooting
  • Excellent written communication skills (English)
  • Ability to manage US-based client support in night shifts

✅ Responsibilities:

  • Provide end-user desktop support remotely (Windows and Mac)
  • Manage and maintain Active Directory (AD) user accounts and permissions
  • Administer and manage issues related to Office 365 (O365 Admin)
  • Support for Outlook configuration, mailbox setup, and troubleshooting
  • Handle service requests through SCCM and RMM tools
  • Work closely with IT teams and end-users to resolve technical issues
  • Maintain detailed documentation for issues and resolutions
  • Ensure client satisfaction with timely responses and solutions

✅ Additional Requirements:

  • Must have a working laptop and reliable Wi-Fi connection
  • Excellent problem-solving and troubleshooting abilities
  • Ability to work night shifts and handle international client support
  • Strong documentation and reporting skills
  • Willingness to work a 6-day week with rotational days off

✅ Required Education:

  • UG: Any Graduate

✅ Employment Type:

  • Full-time, Permanent

✅ Industry:

  • BPM / BPO
  • IT & Information Security

📲 Application Process:

➡ DO NOT apply via Naukri
✅ WhatsApp your CV to: 888-464-3032
📞 For more details, call Sanjay: 022-4614-1600

📢 Important Notes:

  • No career gaps will be considered
  • Must be available for permanent night shift
  • Immediate joiners are preferred
  • Remote work but must have good IT setup

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