Sutherland | Customer Service Associate | Hyderabad | Fresher

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Sutherland | Customer Service Associate | Hyderabad | Fresher

💼 Position: Customer Service Associate (International Voice Process)
🏢 Company: Sutherland Global Services
📍 Location: Hyderabad, Telangana, India
🧠 Experience: 0–3 Years
💰 Salary: ₹3.00 – ₹3.25 LPA
📅 Walk-in Dates: 21st July – 23rd July
🕘 Time: 10:00 AM – 2:00 PM
🔒 Employment Type: Full-Time | Permanent

🏢 Company Overview
 Sutherland is a global BPO and technology-enabled services company delivering integrated customer experience and digital transformation solutions. With operations in over 20 countries, Sutherland helps large enterprises and fast-growing startups deliver exceptional customer engagement and business outcomes.

👨‍💻 Role Overview – Customer Service Associate
The role involves handling international customer calls and providing assistance related to products, services, or technical support. You’ll be the voice of the brand and ensure a high level of customer satisfaction.

📌 Key Responsibilities

  • Handle customer calls across international markets.

  • Provide product, service, or technical support.

  • Deliver high-quality service and maintain customer satisfaction.

  • Follow communication scripts and adhere to process workflows.

  • Work in rotational 24/7 shifts and maintain service standards.

🧰 Key Skills Required

  • Fluency in English is mandatory.

  • Strong communication and interpersonal skills.

  • Good problem-solving and active listening abilities.

  • Willingness to work in night shifts (cab facility available).

  • Comfortable with on-site work (Work From Office only).

🎓 Educational Qualifications

  • UG: Any Graduate / Undergraduate

  • PG: Any Postgraduate

  • Freshers and experienced candidates are welcome.

🎁 Perks & Benefits

  • Two-way cab facility (available for night shifts within a 15km radius).

  • In-depth training and skill-building.

  • 5 working days with rotational week-offs.

  • Opportunity to grow within the organization.

🧪 Interview Process

  1. HR Screening

  2. Voice & Versant Assessment

  3. Operations Round

📄 Documents to Carry

  • Updated Resume

  • Hard copy of Aadhaar Card / Govt. ID Proof

📍 Interview Location

 Sutherland Global Services,
NSL Arena Towers, Tower 2, C Wing, 9th Floor,
Survey No-1, 6, Uppal - Ramanthapur Rd,
Uppal, Hyderabad, Telangana 500039
📌 Google Maps Location
📞 Contact: HR Susan – +91 99491 93511
📌 Mention “HR Sundara” as the reference ID on your resume

🏦 Industry: BPO / Call Centre
🖥️ Department: Customer Success, Service & Operations
📋 Role Category: Voice / Blended


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