Demographic HR Services | International BPO - US Voice Process | Hyderabad, Mumbai, Thane | 0–5 Years:

Demographic HR Services | International BPO - US Voice Process | Hyderabad, Mumbai, Thane | 0–5 Years:

📍 Location: Hyderabad, Mumbai (All Areas), Thane
📅 Experience: 0–5 Years
💼 Job Type: Full-Time, Permanent
💰 Salary: ₹2.5 – 4.75 LPA

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✨ Job Highlights

• International BPO – US Voice/Blended Process

• 5 Days Working

• Rotational Shifts (including night shifts)

• Cab Facility Provided

• Attractive Salary: ₹2.8 – ₹4.8 LPA

• Immediate Joiners Preferred

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📝 Key Responsibilities

• Handle inbound and outbound calls with US customers.

• Resolve customer queries and concerns efficiently and professionally.

• Provide accurate product and service information to customers.

• Update customer interaction details in the CRM system.

• Meet performance metrics such as call quality, response time, and customer satisfaction.

• Work in coordination with team leads to improve support services.

• Adhere to shift schedules and company policies.

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🧠 Key Skills Required

• Fluent Communication in English (mandatory)

• Active Listening

• Customer-Centric Attitude

• Patience and Problem-Solving Skills

• Adaptability to Rotational Shifts

• Basic Computer Literacy (MS Office, Email Handling)

• CRM or Ticketing Tool Experience (preferred for experienced candidates)

• Team Collaboration and Multitasking Skills

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✅ Eligibility Criteria

• Freshers (must be graduates) and experienced candidates (graduation not mandatory) can apply.

• Immediate Joiners Required.

• Must be flexible with night shifts and rotational schedules.

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📩 How to Apply

📞 Call or WhatsApp: HR Aparna – +91 92864 23367

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🏢 Industry & Role

• Industry: BPM / BPO

• Department: Customer Success, Service & Operations

• Role Category: Voice / Blended Customer Support

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