Infosys BPM – Customer Support & Service Desk

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Infosys BPM – Customer Support & Service Desk

Company: Infosys BPM
Role: Customer Success Associate
Industry: IT Services & Consulting
Experience: 0 - 1 year
Salary: Not Disclosed
Job Location: Bengaluru, Pune

Walk-in Interview Details:
 📅 Date: 2nd April - 3rd April 2025
⏰ Time: 10:00 AM - 1:00 PM
📍 Venue: Infosys Limited, Plot No. 1, Pune, Phase 1, Building-1, Hinjewadi Rajiv Gandhi Infotech Park, Building B1, Ground Floor, Hinjewadi, Taluka Mulish, Pune, Maharashtra 411057.
📞 Contact: CEIU TA

Job Description

Infosys BPM Ltd. is hiring freshers for the Customer Support & Service Desk - Voice Process roles in Bangalore and Pune. If you have excellent communication skills and a passion for customer service, this opportunity is for you!

Skills Required:
 ✅ Excellent communication skills (English)
✅ Experience with ticketing tools such as ServiceNow, Remedy, or Control M (preferred)
✅ Basic troubleshooting knowledge of VPN, drivers, O365, Active Directory, etc.
✅ Familiarity with operating systems, networking, and cloud computing
✅ Proficiency in Microsoft Office and productivity applications
✅ Strong analytical and problem-solving skills
✅ Ability to work in a 24x7 shift environment (US shift timings)
✅ 100% Work from Office (No hybrid/remote)

Key Responsibilities

🔹 Provide first-level resolution to customer queries.
🔹 Diagnose and troubleshoot technical issues, escalating when necessary.
🔹 Deliver outstanding customer service with professionalism and empathy.
🔹 Maintain and update customer interaction records in the service management system.
🔹 Stay updated on industry trends and participate in training programs.

Eligibility Criteria

🎓 Education: Any Graduate (Full-Time)
🎯 Experience: 0-1 Year

Mandatory Requirements: ✔ Must be willing to work US shift timings (Night shifts).
✔ Must complete client-specified training programs.
✔ Should be open to flexible shifts and 24x7 work environment.
✔ Must carry all original educational documents for verification (10th, 12th, Graduation).

Documents to Carry for the Interview

📄 Resume (Printout of Updated Resume)
🆔 Any Two Photo Identity Proofs (PAN Card/Driving License/Voter ID/Passport)
📜 All Original Education Documents (10th, 12th, Graduation – Semester-wise Marksheet, Consolidated Marks Memo, Provisional, and Degree Certificate)

Note: 🔸 Laptops and cameras are not allowed inside the venue due to security restrictions.
🔸 Carry an original government ID card for security clearance.

💼 Role: Customer Success Associate
🏢 Industry: IT Services & Consulting
📌 Department: Customer Success, Service & Operations
📑 Employment Type: Full-Time, Permanent

If you meet the above requirements and are ready to kick-start your career with Infosys BPM, we encourage you to attend the walk-in interview!

Best of luck! 🎯

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