Wipro - Associate Analyst | Location: Chennai

Wipro - Associate Analyst | Location: Chennai 

🔎 About Wipro:

Wipro Limited is a leading global information technology, consulting, and business process services company. Headquartered in Bangalore, India, Wipro operates in over 66 countries and provides innovative solutions that empower businesses to transform and succeed. Wipro’s diverse portfolio includes IT consulting, cloud solutions, digital transformation, cybersecurity, and business operations, serving clients across multiple industries. The company is known for its strong values, commitment to integrity, and emphasis on innovation and excellence.

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✅ Position Overview: Associate Analyst

📍 Location: Chennai, India
🧑‍💼 Experience: 0–1 year (not specified)
💰 Salary: Not Disclosed
🕒 Employment Type: Full-time, Permanent

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✅ Educational Qualifications:

• Undergraduate: B.Tech/B.E. in any specialization

• Postgraduate: Any postgraduate degree (preferred but not mandatory)

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✅ Job Responsibilities:

As an Associate Analyst at Wipro, you will play a critical role in client management, issue resolution, and maintaining client satisfaction. The role involves handling client transactions and queries through calls and emails while adhering to quality standards.

Key responsibilities include:

• Process Management:

  • Manage client transactions following established quality benchmarks.

  • Field incoming help requests via phone and emails in a professional and courteous manner.

• Documentation:

  • Accurately document client details including name, department, contact information, and query details.

  • Record, track, and document all queries, problem-solving steps, and resolutions (successful and unsuccessful).

• Client Support:

  • Access and utilize internal knowledge bases and FAQs to resolve issues efficiently.

  • Follow defined processes and service level agreements (SLAs) to ensure timely resolution.

• Issue Analysis:

  • Document and analyze call logs to identify frequently occurring issues.

  • Contribute to the development of self-help documents to facilitate faster issue resolution for clients.

• Escalation Management:

  • Identify red flags and escalate serious client concerns to team leaders when necessary.

• Product Knowledge:

  • Continuously learn and update product details to improve troubleshooting capabilities.

  • Ensure that product information and disclosures are accurately provided to clients.

• Compliance:

  • Adhere to all legal and contractual obligations by following service agreements.

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✅ Key Skills Required:

• Strong communication skills (verbal & written)

• Experience in client interaction and relationship management

• Proficiency in troubleshooting client issues

• Documentation and reporting skills

• Ability to manage and maintain internal knowledge systems

• Analytical skills to identify trends and problem areas

• Attention to detail and time management

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✅ Role Details:

• Role: System Analyst (Associate Analyst)

• Industry Type: IT Services & Consulting

• Department: IT & Information Security

• Role Category: IT Infrastructure Services

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✅ Why Join Wipro?

• Opportunity to work with one of the largest and most respected IT consulting firms in the world

• Exposure to client management and issue resolution processes at a global scale

• Dynamic work culture with opportunities for continuous learning and career growth

• Access to cutting-edge technology platforms and professional development resources

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✅ How to Apply:

Click Here to Apply

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✅ Conclusion:

If you're a recent graduate with strong communication and problem-solving skills, and if you are looking to build a career in client management and IT services, this Associate Analyst role at Wipro is an excellent opportunity. Join a company that values talent, integrity, and innovation, and build a rewarding career in a global work environment.

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