HSBC
HSBC

π Location: Hyderabad | Pune | Bangalore, India
πΌ Job Type: Permanent - Full Time
π’ Work Style: Office Working
π
Opening Date: 04-Mar-2025
π
Closing Date: 11-Mar-2025
About HSBC:
HSBC is one of the world's largest banking and financial services organizations, operating in 64 countries and territories. With a mission to enable businesses to thrive and economies to prosper, HSBC provides career opportunities that help individuals achieve their professional goals.
Role: Software Engineer (ServiceNow Developer)
Key Responsibilities:
✔ Develop and customize ServiceNow applications, including scoped applications and portals.
✔ Manage ServiceNow infrastructure upgrades, migrations, configurations, and maintenance.
✔ Ensure adherence to internal change management and incident management policies.
✔ Automate repetitive and standardized processes to enhance efficiency.
✔ Work with Subject Matter Experts (SMEs) to provide technical support and handle escalations.
✔ Participate in designing and implementing ServiceNow-based process solutions.
✔ Collaborate with teams across different geographies and time zones.
✔ Drive new initiatives related to ServiceNow, such as upgrades and process simplifications.
✔ Conduct training sessions and knowledge-sharing programs for junior team members.
Required Skills & Qualifications:
✅ Strong experience in software development and ServiceNow application development.
✅ Expertise in ServiceNow Service Catalogue, ITSM modules (Incident, Problem, Change Management), and API integrations.
✅ ServiceNow Certification (CSA, CIS) is mandatory.
✅ Proven experience in designing and developing process-based solutions.
✅ Ability to transform business requirements into process workflows.
✅ Knowledge of class hierarchy, update set hierarchy, data layer, flows, Service Portal, UI Actions/Policies, deployments, and integrations.
✅ Hands-on experience with SOAP services in ServiceNow.
✅ Strong problem-solving skills and ability to handle technical escalations.
✅ Excellent communication and collaboration skills.
π About HSBC: Learn more at HSBC Careers
π’ How to Apply?
Interested candidates can apply through HSBC’s career portal before 11-Mar-2025.
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