Head Infotech - Customer Support Executive
Head Infotech - Customer Support Executive
Company: Head Infotech India
Experience: 0 - 5 years
Salary: Not Disclosed (Competitive)
Location: Financial District, Hyderabad
Company Overview:
Head Infotech India is a leading IT services & consulting company, specializing in gaming and digital solutions. With a strong presence in the industry, the company has onboarded Shahrukh Khan as its brand ambassador and has sponsored Pro Kabaddi & Volleyball tournaments. Recognized as a Great Place to Work, Head Infotech fosters an inclusive and rewarding work culture with excellent employee benefits.
Job Highlights:
- Open to any graduate with strong English, Tamil, or Hindi communication skills.
- Analyze user profiles, assess gaming risks, and educate users on responsible gaming.
- Competitive salary with best-in-industry mediclaim policy.
Job Overview:
As a Risk Associate / Customer Support Executive, you will:
- Analyze user profiles and assess gaming behavior risks.
- Use admin data & risk modeling tools to identify at-risk users.
- Educate and promote responsible gaming practices.
- Interact with users, providing guidance & customer support.
Key Requirements:
- Fluency in English, Tamil, or Hindi (both written & spoken).
- Strong listening & communication skills.
- Ability to handle sensitive situations with empathy.
- Customer service skills like problem-solving, multitasking, and negotiation.
Responsibilities:
✅ Increase conversions & retain customers.
✅ Assist in up-selling & cross-selling.
✅ Solve customer problems in creative ways.
✅ Build lasting relationships with users.
Perks & Benefits:
- Competitive salary & performance-based incentives.
- Top-tier mediclaim policy.
- Flexible working hours.
- Career Development Program & training opportunities.
- Recognition & rewards for high performers.
- Inclusive, collaborative work culture.
- Complimentary snacks served daily.
π’ LinkedIn Page: Head Digital Works
π Job Location: Financial District, Hyderabad
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