Head Infotech - Customer Support Executive

Head Infotech - Customer Support Executive 

Company: Head Infotech India
Experience: 0 - 5 years
Salary: Not Disclosed (Competitive)
Location: Financial District, Hyderabad

Company Overview:

Head Infotech India is a leading IT services & consulting company, specializing in gaming and digital solutions. With a strong presence in the industry, the company has onboarded Shahrukh Khan as its brand ambassador and has sponsored Pro Kabaddi & Volleyball tournaments. Recognized as a Great Place to Work, Head Infotech fosters an inclusive and rewarding work culture with excellent employee benefits.

Job Highlights:

  • Open to any graduate with strong English, Tamil, or Hindi communication skills.
  • Analyze user profiles, assess gaming risks, and educate users on responsible gaming.
  • Competitive salary with best-in-industry mediclaim policy.

Job Overview:

As a Risk Associate / Customer Support Executive, you will:

  • Analyze user profiles and assess gaming behavior risks.
  • Use admin data & risk modeling tools to identify at-risk users.
  • Educate and promote responsible gaming practices.
  • Interact with users, providing guidance & customer support.

Key Requirements:

  • Fluency in English, Tamil, or Hindi (both written & spoken).
  • Strong listening & communication skills.
  • Ability to handle sensitive situations with empathy.
  • Customer service skills like problem-solving, multitasking, and negotiation.

Responsibilities:

Increase conversions & retain customers.
✅ Assist in up-selling & cross-selling.
✅ Solve customer problems in creative ways.
Build lasting relationships with users.

Perks & Benefits:

  • Competitive salary & performance-based incentives.
  • Top-tier mediclaim policy.
  • Flexible working hours.
  • Career Development Program & training opportunities.
  • Recognition & rewards for high performers.
  • Inclusive, collaborative work culture.
  • Complimentary snacks served daily.

πŸ“’ LinkedIn Page: Head Digital Works

πŸ“ Job Location: Financial District, Hyderabad

Click Here to Apply

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