HCLTech - Voice/Chat Support

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HCLTech - Voice/Chat Support

Join us for a Mega Walk-in Drive at REVA University for the role of Graduate Trainee (Global Service Desk – Voice/Chat Support) in Bengaluru on Friday, 21st March 2025.

🏢 Company Overview:

HCLTech is a global technology company helping enterprises reimagine their businesses for the digital age. Known for its innovation, customer-centric approach, and robust delivery capabilities, HCLTech provides young graduates with immense learning opportunities and exposure to global clients and challenging projects.

📋 Job Details:

  • Job Title: Graduate Trainee
  • Role: Global Service Desk (Voice/Chat Process)
  • CTC Offered: 3.25 LPA
  • Qualification: Any Graduate
  • Graduation Batch: 2022, 2023 & 2024
  • Eligibility: Minimum 60% throughout academics
  • Work Location: Bengaluru
  • Shift: Rotational

🛠 Key Skills Required:

  • Excellent communication skills (verbal and written)
  • Strong interpersonal skills
  • Problem-solving ability and logical thinking
  • Customer handling skills
  • Basic understanding of IT services and support

📝 Key Responsibilities:

  • Provide first-level technical support via voice and chat
  • Troubleshoot and resolve customer queries efficiently
  • Follow standard procedures for escalations and documentation
  • Collaborate with the team for continuous process improvements
  • Ensure high customer satisfaction

📅 Walk-In Details:

Venue:
Reva University CDC, Swami Vivekananda Block, Rukmini Knowledge Park,
Yelahanka, Kattigenahalli, Bengaluru, Karnataka - 560064

Date: Friday, 21st March 2025
Time: 9:00 AM onwards

📄 Documents to Carry:

  • Resume
  • Passport size photo

👉 Note: Candidates who have attended the previous drive will not be eligible.

🚀 Start your career with HCLTech!


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